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Frontline IT is a Telephone Answering Service especially for the IT industry. From an international point of view, Frontline IT are experienced in dealing with international callers and escalating calls to engineers worldwide. Nationally, Frontline IT offer overflow and emergency call outs to many UK based IT companies. Frontline IT will ensure ALL your calls are answered in your company name and all the information you require is taken accurately and efficiently.
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IT Services
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Overflow HelpdeskOur overflow system works as a back up for your company when all your engineers are busy. Our aim is to make sure ALL your calls are answered.
Emergency Call OutsIf one of your clients has a priority 1 fault that needs an engineer immediately, we can take all the relevant information, then escalate the details directly to the engineer.
Out of Hours SupportFrontline Telephone Answering Service is open 24/7, 365, taking messages, organising emergency call outs and taking overflow calls, ensuring you that all your calls can be answered at any time.
Message Desk The Message Desk is a personalised service tailored to you business needs. We will insure all your calls our answered in your company name and then escalated to you via daily call reports, email, phone, SMS or via pager. |
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Do you provide 24/7 'out of hours' support to your clients?
Do you offer availability around the clock 365 days a year?
Does that mean you have a technician on call just waiting for a problem or fault to occur?
Then when a call does come in it, does it turn out to be from a client who doesn't have cover??
If the answer's yes, why not let Frontline Telephone Answering Service screen your calls and take the strain out of unnecessary and time wasting enquiries.
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